Supporting You

We are a friendly, non-judgemental organisation and we are here for you. Let us listen to you and see what we can do together.

Castelnau mainpanel images supportingyou

Groups & Events

How can we help you?

Asking for help is the first step to making changes and taking back control of your life. We are a friendly, non-judgemental organisation and we are here for you. We can help you get back on track by listening to you and supporting you to contact people that can work with you to find the right solution for you.

We work with many organisations, charities and agencies who offer specialist support services, practical advice and help, counselling, therapy, training and grant funding. All conversations will be in complete confidence.

Pop in any time and have a look through the many free leaflets and info sheets to find support relevant to you. Perhaps grab a cuppa from our morning café and use our computers to do some online research in our free, open access IT area – scanning and printing facilities available.

If you feel in crisis...

If you are in crisis, we will always try to get you immediate help. Please come in and see us.

If we’re not open, have a look through the organisations listed below, many of whom have emergency numbers.

If you or a member of your immediate family is feeling threatened or being threatened by someone, dial 999 and ask for the police. Even if you cannot speak to the operator, don’t hang up – they can hear what’s going on and should be able to trace your location and send help. Try and move away from stairs or kitchen implements. Go to a neighbour, shop, pub or other public area if possible.


Barnes Children's Centre

Barnes Children’s Centre supports families with children under 5. They run many free activities for babies and young children as well as parenting courses and groups. They host external service providers, such as the midwife team, health visitors, Refuge, breastfeeding counsellors etc.

Their programme of activities and groups are held at various locations in the Barnes, Mortlake, East Sheen and Kew including here at Castelnau Community Centre and also in their dedicated space within Lowther Primary School.

Follow this link for more information and to see the latest programme of activities:

AA – Alcoholics Anonymous

If you have a drink problem or know someone who might, the AA is one of the best organisations to talk to.

Child Line

Child Line is a free and confidential advice service for children. If you have worries or are worried about a friend, Child Line can help you.

Citizens Advice Richmond

Citizens Advice Richmond can advise you on anything affecting you or your family, including debt management, consumer issues, legal problems and everything in-between.

Drop in for appointment making takes place on Mondays and Wednesdays 10am-12 noon (please arrive by 09:45am).  Barnes office (behind CCC.)

Cruse – Bereavement Counselling

Losing a loved one is a horrible experience, don’t go through it alone.

Domestic Abuse

Domestic abuse can happen to anyone, any age, any sexual preference and to BOTH sexes. The Council and National Domestic Violence Helpline have a range of information and support services.

Family Planning Association

The FPA provide free, confidential and impartial advice and support about sex and contraception. It’s better to be safe than sorry, so get the facts from professionals.

FRANK - drugs advice

There is so much said about drugs how do you know who to listen to? FRANK can give you impartial advice and information. Get the facts from professionals.

Home - Start Richmond

Home-Start Richmond is part of Home-Start UK, the leading family support charity. Home Start offers outreach services, friendship and practical help to families under stress in their own homes. Home Start aims to support families going through a crisis and works to keep families together.

Mental Health

If you are experiencing mental health problems or are worried about someone, your first stop should always be to see your GP. If you/ someone you care about is experiencing a crisis there is a 24/7 emergency line you can call.


The relationship people. Relate offer group counselling for all social groups, not just for couples.

Richmond Aid

Get advice and information about disability.

Richmond Borough MIND

Richmond Borough MIND is rooted in the local community and exists to meet local mental health needs, providing individually tailored services so people can live full lives and be connected to their community.

The Samaritans

The Samaritans provide a 24 hour helpline for anyone who needs to talk. Whatever your problem or your worries the Samaritans are there to listen and support you.